This Refund Policy describes how refunds work for paid subscriptions to Conversion Funnel ("Services") provided by Christopher Hilton. This policy forms part of our Terms of Service.
This policy applies to recurring subscription purchases for the Pro tier of Conversion Funnel ($9.00 USD per month). All subscription transactions are processed by Paddle.com Market Ltd. ("Paddle"), which acts as Merchant of Record. Refunds are issued by Paddle on our behalf.
You may request a full refund of your most recent monthly charge within fourteen (14) days of that charge being processed, for any reason. To request a refund, contact us at chris@dctank.com with the email address used for the subscription. We will initiate the refund through Paddle promptly after receiving a valid request.
Charges processed more than 14 days before your refund request are not eligible for a full refund. If you cancel your subscription after the 14-day window, your subscription will continue to provide access through the end of the current paid billing period, and your subscription will not renew. We do not issue prorated refunds for partial billing periods, except as may be required by applicable consumer protection law.
We may issue refunds outside the standard 14-day window in cases of extended service unavailability, billing errors, duplicate charges, or other circumstances where a refund is appropriate. These determinations are made on a case-by-case basis. Contact us at chris@dctank.com with the details of your situation.
Refunds are processed by Paddle to the original payment method used for the charge. Processing typically takes 5 to 10 business days after the refund is initiated, depending on your bank or card issuer. You will receive an email confirmation from Paddle when the refund is processed.
Canceling your subscription, by itself, does not trigger a refund of any prior charges. To request a refund of a recent charge, you must contact us explicitly. To cancel without requesting a refund, you may use the subscription-management link in your Paddle billing receipts, or contact us at the email address above.
If you dispute a charge through your bank or card issuer rather than contacting us first, this is referred to as a "chargeback." Chargebacks are costly and disruptive. We encourage you to contact us directly to resolve any billing concern before initiating a chargeback. We reserve the right to suspend or terminate accounts where chargebacks are initiated without first attempting to resolve the issue with us.
This policy does not limit any statutory consumer rights you may have under applicable law, including any non-waivable rights of withdrawal or refund under the laws of your jurisdiction. To the extent your jurisdiction provides stronger protections than this policy, those statutory protections apply.
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently changed. Material changes will be communicated by email and posted in advance of taking effect.
If you have questions about this Refund Policy or want to request a refund, contact us at:
Christopher Hilton
San Francisco, CA, United States
Email: chris@dctank.com